Return Policy/Refunds/Cancellations/Miscellaneous

We have a 7-day return policy, which means your return request must be received within 7 days after receiving your order. Once a return label is forwarded, the returned items must be received within 4-6 business days. All returns must be in the original unopened sealed packaging, Humidor shipments may experience a slight delay. Orders cannot be cancelled due to slight delays of any shipment.

International Orders: Returns must be received within 30 days. Order must be in the original unopened sealed packaging.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging. 

To start a return, you can contact us at BosstylesLLCcigars@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Cancellation of an order must be approved; a refund will be processed minus shipping cost and a restocking fee. Restocking fees are 10% of the retail purchase price. once your order is placed, the process is started to fulfill your order. You must contact us within the hour of the placement of your order to receive a cancellation. Orders cannot be cancelled due to slight delays of any shipment.

You can always contact us for any return question at BosstylesLLCcigars@gmail.com

If an order is placed and a question arrives concerning the legitimacy and accuracy of your shipping address and there isn't a reply to our e-mails within 3 hours, a refund will be given minus shipping fees and minus restocking fees. Restocking fees are 10% of the retail purchase price.

Damages and issues 
Please, inspect your order upon reception and contact us immediately if an item is defective, missing, damaged or if you receive the wrong item, so we can correct the issue and make it right. Notification of damaged items/issues must be received within a 12-hour period.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges for sale items, Cigars or Tobacco products. 

Exchanges
The fastest way to ensure you get what you want is to return the items you have, and once the returns are accepted, make a separate purchase for the new items.

Promotions
Occasionally, BOSSTYLES will offer email discounts or email promotions i.e. FREE samples. Please, reply within 12 hours in order to take advantage of these email offers. Shipping Discounts and Promotional Discounts can not be combined.