We have a 7-day return policy, which means your return request must be received within 7 days after receiving your items. Once a return label is forwarded, the returned items must received within 4-6 days. All returns must be in the original unopened sealed packaging, Humidor shipments may experience a slight delay. Orders can not be cancelled due to slight delays of any shipment.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging.
To start a return, you can contact us at BosstylesLLCcigars@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cancellation of an order must be approved, a refund will be processed minus shipping cost and a restocking fee. Restocking fees are 10% of the retail purchase price. once your order is placed, the process is started to fulfill your order. You must contact us within the hour of the placement of your order to receive a cancellation. Orders can not be cancelled due to slight delays of any shipment.
You can always contact us for any return question at BosstylesLLCcigars@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Notification of damaged items must be received within a 12 hour period.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges for sale items, Cigars or Tobacco products.
The fastest way to ensure you get what you want is to return the items you have, and once the returns are accepted, make a separate purchase for the new items.
Occasionally, BOSSTYLES will offer email discounts or email promotions i.e. FREE samples. Please, reply within 12 hours in order to take advantage of these email offers. Shipping Discounts and Promotional Discounts can not be combined.